Privacy Policy — New Haven Memorial

1. INTRODUCTION

New Haven Memorial (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services related to funeral planning, pre-need arrangements, and memorial services.

Please read this policy carefully. By using our website or services, you agree to the terms described below.

2. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Information You Provide

• Full name
• Phone number (mobile and/or landline)
• Email address
• Mailing address
• Date of birth
• Information related to funeral pre-planning or insurance inquiries
• Any other information you voluntarily submit through forms, calls, or messages

b) Information Collected Automatically

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring URLs
• Device type and operating system
• Cookies and similar tracking technologies

c) Information From Third Parties

• Referral sources such as partner organizations or affiliates
• Publicly available information for business verification purposes

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To schedule appointments or consultations
• To send appointment reminders and follow-up communications
• To deliver SMS text messages and email communications you have opted into
• To process pre-need funeral planning arrangements
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To send promotional offers, newsletters, or updates only if you have explicitly opted in
• To maintain internal records for business operations

4. SMS / TEXT MESSAGE COMMUNICATIONS

Important Notice Regarding SMS Communications:

By providing your mobile phone number and opting in to receive text messages from New Haven Memorial, you consent to receive SMS communications from us, which may include:

• Appointment reminders and confirmations
• Service updates and follow-up messages
• Information relevant to your pre-need planning inquiry

SMS Data — No Third-Party Sharing for Marketing:

We do not share, sell, rent, trade, or otherwise disclose any SMS opt-in data, phone numbers, or text message communication data with third parties for marketing or promotional purposes. This data is used solely for the purpose of communicating directly with you regarding your inquiry or relationship with New Haven Memorial.

• Message Frequency: Message frequency will vary based on your interaction with us.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us.
• How to Get Help: Reply HELP to any SMS message for assistance, or contact us directly at 1-323-792-2527 or newhavenmemorialinsurance@gmail.com.

5. HOW WE SHARE YOUR INFORMATION

We value your trust and take your privacy seriously. We do not sell your personal information. We may share your information only in the following limited circumstances:

a) Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website and delivering our services (such as CRM platforms, email service providers, and scheduling tools). These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

b) Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or to protect the rights, property, or safety of New Haven Memorial, our clients, or others.

c) Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs.

d) With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

We do not sell, rent, or share your personal information or SMS data with third parties for advertising, marketing, or promotional purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may control cookies through your browser settings at any time. Disabling cookies may affect certain features of our website.

Types of cookies we may use:

• Essential Cookies – Required for the website to function properly
• Analytics Cookies – Help us understand how visitors interact with our site
• Marketing Cookies – Used to deliver relevant content (only with your consent)

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

• Access – Request a copy of the personal information we hold about you
• Correction – Request that we correct inaccurate or incomplete information
• Deletion – Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out – Opt out of SMS communications, email marketing, or data sharing at any time
• Data Portability – Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information in Section 10.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

New Haven Memorial
📧 Email: newhavenmemorialinsurance@gmail.com
📞 Phone: 1-323-792-2527
📍 Address: 2980 Inland Empire Blvd #112, Ontario, CA 91764
🌐 Website: www.newhavenmemorial.com

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after changes are made constitutes your acceptance of the updated policy.

14. CONSENT

By using our website or providing your contact information, you consent to the collection and use of your information as described in this Privacy Policy.

New Haven Memorial — Your Legacy. Your Way.