Terms of Service — New Haven Memorial

1. AGREEMENT TO TERMS

By accessing or using the website located at www.newhavenmemorial.com (“Website”), contacting us by phone, email, or SMS, or engaging with any of our services, you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and New Haven Memorial (“Company,” “we,” “us,” or “our”).

If you do not agree to these Terms, please do not use our Website or services.

2. ABOUT NEW HAVEN MEMORIAL

New Haven Memorial provides pre-need funeral planning services, funeral insurance information, and memorial planning resources to individuals and families in California and surrounding areas.

Business Address: 2980 Inland Empire Blvd #112, Ontario, CA 91764
Phone: 1-323-792-2527
Email: newhavenmemorialinsurance@gmail.com
Website: www.newhavenmemorial.com

3. ELIGIBILITY

By using our Website or services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are using our services for lawful purposes only
• All information you provide to us is accurate, current, and complete
• You are a resident of the United States or are otherwise legally permitted to use our services

If you are accessing our services on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

4. SERVICES OFFERED

New Haven Memorial offers the following services through our Website and representatives:

• Pre-Need Funeral Planning Consultations – Personalized guidance on planning funeral arrangements in advance
• Funeral Insurance Information – Information and referrals related to pre-need funeral insurance products
• Memorial Planning Resources – Educational materials, guides, and tools to assist families with end-of-life planning
• Appointment Scheduling – Online and phone-based scheduling for consultations
• SMS and Email Communications – Opt-in communication services for updates, reminders, and follow-ups

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

5. NO PROFESSIONAL OR LEGAL ADVICE

The information provided on our Website and through our representatives is for general informational purposes only and does not constitute:

• Legal advice
• Financial advice
• Medical advice
• Tax advice

You should consult with a licensed attorney, financial advisor, or other qualified professional before making any decisions based on information obtained from our Website or representatives. New Haven Memorial shall not be held liable for any decisions made in reliance on the information provided through our services.

6. SMS COMMUNICATIONS TERMS

By providing your mobile phone number and opting in to receive text messages from New Haven Memorial, you agree to the following:

• You consent to receive SMS text messages from New Haven Memorial, including appointment reminders, service updates, and follow-up communications related to your inquiry
• Message and data rates may apply based on your mobile carrier plan
• Message frequency will vary based on your level of engagement with our services
• You may opt out at any time by replying STOP to any message you receive from us
• For assistance, reply HELP or contact us at 1-323-792-2527
• We do not share your SMS opt-in data or phone number with third parties for marketing or promotional purposes
• Opting out of SMS will not affect your ability to use our other services

Carriers are not liable for delayed or undelivered messages.

7. EMAIL COMMUNICATIONS TERMS

By providing your email address, you may receive:

• Responses to your inquiries
• Appointment confirmations and reminders
• Information about our services relevant to your request
• Promotional emails or newsletters only if you have explicitly opted in

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us directly at newhavenmemorialinsurance@gmail.com.

8. USER CONDUCT

When using our Website or communicating with our team, you agree that you will not:

• Provide false, misleading, or fraudulent information
• Use our Website or services for any unlawful purpose
• Attempt to gain unauthorized access to any part of our Website or systems
• Harass, threaten, or abuse our staff or representatives
• Upload or transmit viruses, malware, or other harmful code
• Use automated tools, bots, or scrapers to access our Website without permission
• Violate any applicable local, state, federal, or international laws or regulations
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to terminate your access to our services at any time if you violate these conduct standards.

9. INTELLECTUAL PROPERTY

All content on our Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of New Haven Memorial or its content suppliers and is protected by applicable United States and international intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our name, logo, or branding for any commercial purpose
• Create derivative works based on our Website content
• Sell or transfer any rights to our content

You are granted a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes only.

10. PRIVACY POLICY

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the terms of our Privacy Policy, available at www.newhavenmemorial.com/privacy-policy.

11. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites or integrate with third-party services (such as scheduling tools, payment processors, or CRM platforms). These third-party services are governed by their own terms and privacy policies.

New Haven Memorial:

• Does not endorse or assume responsibility for any third-party website or service
• Is not liable for any damages or losses arising from your use of third-party services
• Encourages you to review the terms and privacy policies of any third-party site you visit

12. DISCLAIMER OF WARRANTIES

Our Website and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Website will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or completeness of any information on the Website

We do not warrant that any defects or errors will be corrected, or that our Website is free of viruses or other harmful components.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, New Haven Memorial, its officers, directors, employees, agents, and affiliates shall not be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your reliance on information provided through our Website or services
• Damages resulting from unauthorized access to or alteration of your data
• Damages arising from the conduct of third parties

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us, if any, in the 12 months preceding the claim.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless New Haven Memorial and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any false or misleading information you provide to us
• Your infringement of any third-party rights

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

a) Informal Resolution

Before filing any formal legal action, you agree to first contact us at newhavenmemorialinsurance@gmail.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute within 30 days of receiving written notice.

b) Arbitration

If the dispute cannot be resolved informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in Ontario, California.

c) Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive any right to bring or participate in a class action lawsuit or class-wide arbitration.

d) Exceptions

Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

16. CALIFORNIA-SPECIFIC RIGHTS

If you are a California resident, you have specific rights under California law, including:

• California Consumer Privacy Act (CCPA) – The right to know, delete, and opt out of the sale of your personal information
• California Civil Code Section 1789.3 – The right to receive notice of and resolve disputes through the California Department of Consumer Affairs

For CCPA-related requests, contact us at newhavenmemorialinsurance@gmail.com.

17. ACCESSIBILITY

New Haven Memorial is committed to making our Website accessible to all users, including individuals with disabilities. If you experience difficulty accessing any part of our Website, please contact us at 1-323-792-2527 or newhavenmemorialinsurance@gmail.com and we will do our best to assist you.

18. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of our Website or services after any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. For material changes, we will make reasonable efforts to notify you via email or a notice on our Website.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and New Haven Memorial regarding your use of our Website and services, and supersede all prior agreements, understandings, or representations, whether written or oral, relating to the same subject matter.

21. CONTACT US

For any questions, concerns, or requests related to these Terms of Service, please reach out to us:

New Haven Memorial
📧 Email: newhavenmemorialinsurance@gmail.com
📞 Phone: 1-323-792-2527
📍 Address: 2980 Inland Empire Blvd #112, Ontario, CA 91764
🌐 Website: www.newhavenmemorial.com

New Haven Memorial — Your Legacy. Your Way.