Refund & Cancellation Policy — New Haven Memorial

Pre-Need Contract Cancellations

California Law and Your Rights

Pre-need funeral contracts in California are governed by the California Health & Safety Code and the California Insurance Code. You have the right to cancel your pre-need contract within 30 days of signing for a full refund.

How to Cancel Your Pre-Need Contract

To cancel your contract within the 30-day period, you must submit a written notice of cancellation to our office. The notice can be mailed or delivered in person.

Consultation Cancellation Policy

24-Hour Cancellation Notice

We ask that you provide at least 24 hours' notice if you need to reschedule or cancel a scheduled consultation. This allows us to offer the time slot to another family.

How to Reschedule

You can reschedule by clicking the reschedule link in your confirmation email.

Refund Eligibility

Pre-Need Plan Refunds

Refunds for pre-need plans cancelled after the initial 30-day period are subject to the terms outlined in your specific contract and applicable California state laws regarding trust funds or insurance policies.

Non-Refundable Items

Certain customized merchandise or services that have already been rendered or procured specifically for you may be non-refundable, as detailed in your agreement.

How to Request a Refund

1. Review your original pre-need contract terms.
2. Submit a written request for cancellation and refund to our office.
3. Allow up to 15 business days for processing after the request is received.

Contact Us About a Refund or Cancellation

2980 East Inland Empire Blvd #112, Ontario, CA 91764
Phone: +1 323-402-5523
Email: newhavenmemorialinsurance@gmail.com