Refund & Cancellation Policy — New Haven Memorial

Pre-Need Contract Cancellations

California Law and Your Rights

Pre-need funeral contracts in California are governed by the California Health & Safety Code and the California Insurance Code. You have the right to cancel your pre-need contract within 30 days of signing for a full refund.

How to Cancel Your Pre-Need Contract

To cancel your contract within the 30-day period, you must submit a written notice of cancellation to our office. The notice can be mailed or delivered in person.

Consultation Cancellation Policy

24-Hour Cancellation Notice

We ask that you provide at least 24 hours' notice if you need to reschedule or cancel a scheduled consultation. This allows us to offer the time slot to another family.

How to Reschedule

You can reschedule by calling our office at 1-323-792-2527 or clicking the reschedule link in your confirmation email.

Refund Eligibility

Pre-Need Plan Refunds

Refunds for pre-need plans cancelled after the initial 30-day period are subject to the terms outlined in your specific contract and applicable California state laws regarding trust funds or insurance policies.

Non-Refundable Items

Certain customized merchandise or services that have already been rendered or procured specifically for you may be non-refundable, as detailed in your agreement.

How to Request a Refund

1. Review your original pre-need contract terms.
2. Submit a written request for cancellation and refund to our office.
3. Allow up to 15 business days for processing after the request is received.

Contact Us About a Refund or Cancellation

2980 East Inland Empire Blvd #112, Ontario, CA 91764
Email: newhavenmemorialinsurance@gmail.com
Phone: 1-323-792-2527